Safety & Trust Guidelines

Last Updated: 25th of November, 2025

These Safety & Trust Guidelines (“Guidelines”) outline how CREARE maintains a secure, transparent, and reliable environment for clients, creators/providers, property buyers/sellers, and anyone using the platform. By using CREARE, you agree to follow these standards at all times.

CREARE’s mission is simple:
Protect every user, prevent fraud, and ensure safe, accountable transactions across all categories — design projects, services, and property listings.

1. Identity & Account Security

To keep the community safe, CREARE may require:

Identity verification (ID, phone number, or other documents)
Professional verification for creators/providers
Ownership verification for property listings
Additional evidence for suspicious or high-risk activity

Users must:

Keep login credentials secure
Not impersonate any person or company
Not create multiple deceptive accounts

Any account showing fraudulent behavior may be suspended or terminated.

2. Honest & Accurate Representation

All users agree to communicate truthfully and provide accurate information.

Creators/Providers Must:

Accurately describe their skills and services
Share real past work (no stolen portfolios)
Deliver the agreed-upon service without deception

Clients Must:

Provide clear, accurate project descriptions
Not misrepresent budgets, timelines, or expectations

Property Listers Must:

Provide truthful, legal, and updated property details
Disclose defects, risks, or legal restrictions

False or misleading information will lead to removal or review of the listing/account.

3. Communication Standards

To maintain a safe community, users must NOT:

Harass, threaten, or intimidate anyone
Spam or send unsolicited offers
Attempt to move communications off-platform to bypass CREARE protections
Use abusive, discriminatory, or hateful language

We encourage respectful communication that protects all parties involved.

4. Payments & Financial Safety

To maintain trust and prevent fraud:

Payments must be made only through CREARE’s secure system (where available).
Users may not request or send payments via untracked external methods (e.g., personal M-Pesa, private bank transfers) unless explicitly part of a property transaction handled offline.
Chargeback abuse, false disputes, or attempts to avoid platform fees are prohibited.

For property transactions, CREARE does not handle escrow, deposits, or legal documents. Users must run these processes through licensed and legal professionals.