Privacy Policy

CREARE — Privacy Policy

Effective Date: 25th of November, 2025
Last Updated: 25th of November, 2025

CREARE (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the CREARE platform, including our website, mobile interfaces, communication systems, and connected services (collectively, the “Platform”).

By accessing or using CREARE, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Personal Information

Provided directly by users, including:

Full name
Email address
Phone number
Passwords (encrypted)
Business or brand name
National ID or verification details (when required)
Location (city/country)

1.2 Usage Information

Automatically collected through platform use:

Device details
Browser type
IP address
Interaction logs (pages visited, actions taken)
Session duration
Referrer data

1.3 Transaction Information

When clients hire creators, book services, or engage in property activities:

Payment details (processed via secure third-party processors)
Service bookings
Project history
Property inquiries
Receipts and transaction records

CREARE does not store full card or mobile money details.

1.4 Content & Communication

Messages exchanged on the platform
Service briefs and project files
Property listing details
Reviews and ratings

1.5 Cookies & Tracking Technologies

Used to enhance user experience, secure accounts, and analyze platform usage.

2. How We Use Your Information

We use collected data to:

Create and manage user accounts
Enable secure login and authentication
Facilitate connections between clients, creators, and property listers
Process payments and manage invoices
Prevent fraud, abuse, and misuse
Improve platform performance, reliability, and user experience
Provide customer support
Send updates, confirmations, and platform communications
Comply with legal obligations in Kenya and abroad

3. How We Share Your Information

We do not sell your personal data.
We only share information when necessary:

3.1 With Other Users

Clients may see certain creator details and vice versa, such as:

Profile name
Portfolio
Ratings/reviews
Property information (if you are a listing party)

3.2 With Third-Party Service Providers

For:

Payments & billing
Cloud hosting
Analytics
Messaging and notification systems
Identity verification

These providers must comply with data-protection standards.

3.3 Legal Requirements

We may disclose information if required to:

Comply with laws and government requests
Protect user safety
Investigate fraud or violations
Enforce our Terms & Conditions

4. Data Storage & Security

We use industry-standard security protocols to protect your data, including:

Encrypted passwords
Encrypted communication (HTTPS/SSL)
Secure payment processing
Regular security audits
Fraud detection systems

Despite our efforts, no platform can guarantee 100% security. Users must also use strong passwords and protect their accounts.

5. Your Rights as a User

Depending on your location, you may have the right to:

Access your personal information
Correct or update your data
Request deletion of your account
Restrict processing of certain data
Download/export your data

Requests can be made via the Contact page.

6. Data Retention

We retain information only as long as necessary for:

Legal compliance
Transaction history
Platform security
User account functionality
Dispute resolution

After account deletion, some data may remain archived for legal or security reasons.

7. Cookies Policy Summary

We use cookies to:

Keep you signed in
Personalize your experience
Track performance and analytics
Improve security

Full cookie details will be in the Cookie Policy (next document).

8. Child Privacy

CREARE is not intended for individuals under 18.
We do not knowingly collect data from minors.

9. International Users

If you access CREARE outside Kenya, your information may still be processed within Kenya or other regions where our partners operate.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will include the “Last Updated” date. Continued use of CREARE means you accept the updated terms.